Terms & Conditions

PAYMENT OPTIONS

For on-line orders we are only able to accept payment by Paypal and Credit Card. (Master Card & Visa)

ORDERS & DISPATCH

Orders are processed as soon as possible, ideally within 24 hours of receiving the order. However, orders received during the weekend or on an Australian public holiday will be processed the following business day.

We endeavour to dispatch your order as soon as possible, however delivery times may vary depending on Australia Post. We expect orders to be delivered within 3 days across Australia.

Please ensure that the delivery address you have entered for your order is correct.

We will carefully package our products for  delivery in Australia, however we cannot be held responsible for any damage caused in transit.

We use a flat rate for postage and packaging and we are  not responsible for taxes, custom charges, duties and restrictions that vary from country to country and result from the importation of certain products.

RETURNS, EXCHANGES AND REFUNDS

If your choice turns out to be not what you had in mind just send it back (Australian address will be providedt) unopened within one week of receipt and we’ll happily swap it or provide a refund. The cost of getting the goods back to us is yours but we will cover the cost of sending any replacement to you.

If you think there is a problem with any item in your order please contact us directly with your concerns and we’ll make arrangements as necessary. This should be done within thirty days of receiving your order. Please contact us if you require further information.

PRIVACY

We keep your personal information safe. We take your privacy and security seriously . We do not provide any third parties with your personal details unless absolutely required as part of the order fulfilment process (banks or courier companies for example). Your contact information and billing details are needed to create your account and to process and deliver your orders.

CREDIT CARD SECURITY

We do not store credit card information on our website or in our database. Your credit card details have the security offered by Paypal’s payment technology. This prevents information from being intercepted and protects your credit card number when we store your order.